Provider and Coaching Structure
Provider delivers services through one or more coaches affiliated with Provider. Any reference in this Agreement to “Provider” includes the business entity as well as its coaches, employees, agents, and contractors providing services on its behalf. Provider reserves the right to assign, reassign, or substitute coaches at its discretion based on scheduling, availability, or operational needs.
Nature and Scope of Services
Provider offers life skills coaching services to adults, which may include support with daily living skills, social development, communication, employment preparation, and general personal growth. Provider’s services are educational and coaching-based only. Provider is not a licensed therapist, counselor, or medical provider, and its coaches do not provide medical care, mental health treatment, behavioral therapy, or crisis intervention services. Client acknowledges that participation is voluntary and that outcomes are not guaranteed. Provider is not responsible for supervision, monitoring, or care of Client outside of scheduled sessions.
Service Delivery
Services are provided remotely via online video conferencing or other agreed-upon communication methods. Sessions are approximately sixty (60) minutes. The standard schedule is four (4) sessions per month, and months with five (5) weeks may include five (5) sessions. Scheduling is by mutual agreement. Provider will make reasonable efforts to accommodate scheduling needs but does not guarantee availability outside normal scheduling capacity.
Payment Terms
The fee for services is $425 per month, which includes weekly sessions. Payment is due in full prior to the first session of each month. Sessions not used within the applicable month do not roll over. Upon termination of services, refunds for prepaid, unused sessions will be issued on a pro-rata basis.
Auto-Renewal
Services are provided on a recurring monthly basis. Client or Parent/Guardian authorizes automatic renewal of services and agrees that the payment method on file may be charged at the start of each billing cycle unless terminated. Notice of termination must be provided at least thirty (30) days prior to the next billing cycle.
Client and Parent/Guardian Responsibilities
Client agrees to participate voluntarily and in good faith, to take responsibility for their own conduct, and to maintain respectful and appropriate interactions during group sessions. Parent/Guardian, if applicable, is responsible for payment and scheduling coordination. Services are intended for the Client, and sessions are client-focused. Parent/Guardian or family members shall not participate in or observe sessions unless expressly agreed to in advance by both Provider and Client. Communication regarding session content shall be directed primarily to the Client, and any involvement by a Parent/Guardian shall be limited and subject to Client consent to the extent permitted by law.
Conduct and Participation Expectations
Client agrees to maintain a respectful learning environment during sessions, including refraining from disruptive behavior, profanity, or disparaging comments toward others. Failure to meet these expectations may result in suspension or termination of services. Provider reserves the right to remove a Client from a session or discontinue services if conduct is inappropriate or interferes with the coaching environment.
Clients are encouraged to maintain appropriate boundaries with one another at all times. The exchange of personal contact information and communication outside of scheduled sessions is discouraged. Provider does not monitor interactions between clients outside of these sessions and is not responsible for any communications or engagements that occur outside of our provided services. Client and Parent/Guardian acknowledge and agree that Provider is not responsible for the actions of other clients.
Confidentiality
Provider will keep Client information private except where disclosure is necessary to comply with applicable law, address a risk of harm to the Client or others, or where authorized by Client or Parent/Guardian. Coaching services are not subject to HIPAA and may not provide the same level of confidentiality as licensed healthcare services. Participants are expected to respect the confidentiality of other members in the group sessions and not share personal information disclosed during sessions.
Recordkeeping
Provider may maintain basic business records related to services provided, including scheduling, attendance, payment records, and basic notes regarding services. Such records are maintained for administrative and business purposes only and are not clinical or medical records.
Limitation of Liability
Client and Parent/Guardian acknowledge that Provider is not responsible for Client’s decisions, actions, or outcomes and that no guarantees have been made regarding results. Client and Parent/Guardian acknowledge and agree that Provider is not responsible for the actions of other clients. To the fullest extent permitted by law, Provider’s total liability shall be limited to the total amount paid for services during the twelve (12) months preceding any claim. Provider shall not be liable for any indirect, incidental, or consequential damages.
Safety and Emergencies
Provider does not provide crisis intervention services. In the event of a perceived emergency, Provider may contact emergency services or designated emergency contacts. Client and Parent/Guardian acknowledge that Provider’s role is limited to coaching and that emergency or mental health services must be obtained through appropriate licensed professionals.
Termination
Either party may terminate this Agreement with thirty (30) days written notice. Provider may terminate services immediately if there are safety concerns, if Client is unwilling to participate, or if conduct expectations are not met. Upon termination, any unused prepaid sessions will be refunded on a pro-rata basis.
Dispute Resolution
The parties agree to attempt to resolve any disputes in good faith prior to initiating formal proceedings. If a dispute cannot be resolved informally, the parties agree to participate in mediation before pursuing litigation. Mediation may be conducted remotely, and each party shall bear their own costs associated with mediation.
Governing Law
This Agreement shall be governed by the laws of the State of Montana. Any legal action arising out of this Agreement shall be brought in the courts located within the State of Montana.
General Provisions
This Agreement represents the entire agreement between the parties and supersedes all prior discussions or understandings. This Agreement may only be modified in writing signed by all parties. If any provision is found unenforceable, the remaining provisions shall remain in full force and effect. Electronic signatures shall be deemed valid and enforceable.
